Privacy policy

Last updated: January 28, 2026

This Privacy Policy explains how ARKAY collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”).

Throughout this Policy, the terms “you” and “your” refer to any individual who uses our Services, whether as a customer, website visitor, or other user whose personal information has been collected.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this document. If you do not agree with this Privacy Policy, we recommend that you do not use our Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will publish the updated version on our website and indicate the date of the latest update.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources. The type of information we collect and how we use it depend on how you interact with us.

In addition to the specific uses described below, we may use your personal information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect our rights and those of other users.

Personal Information We Collect

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you.

Information We Collect Directly From You

This includes information you provide directly through the Services, such as:

Basic contact details: name, email address, shipping and billing address, phone number.
Order information: purchase details, payment confirmations, shipping address.
Account information: username, password, and account preferences.
Shopping information: products viewed, added to the cart, or purchased.
Customer support: information you provide when communicating with us.

Information Collected Through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services (“usage data”) through cookies, pixels, and similar technologies. This information may include details about your device, browser, IP address, network connection, and browsing behavior.

Information Obtained From Third Parties

We may also receive personal information from third parties, such as:

Service providers that support the operation of our website and Services.
Payment providers that securely process transactions on our behalf.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing products and Services, including order processing, payments, shipping, returns, and exchanges.
Communicating with you, including customer support and notifications related to orders or your account.
Marketing and promotional communications, such as sending promotional emails, where permitted by applicable law.
Security and fraud prevention, to protect our Services and users.
Legal compliance, where necessary to meet legal obligations or respond to requests from competent authorities.

Cookies

We use cookies to operate and improve our Services, perform analytics, and understand how users interact with our website.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the site.

How We Share Your Personal Information

We may share your personal information in certain circumstances, including:

With service providers acting on our behalf (e.g. payment processing, data analytics, customer support, order fulfillment, and shipping).
With business and technology partners, where necessary to provide or improve the Services.
When you request, authorize, or expressly consent to such sharing.
To comply with legal obligations or to protect our rights and those of other users.

Services Hosted on Third-Party Platforms

Our Services are provided through e-commerce platforms that enable us to operate and manage the online store. These platforms may collect and process personal information in accordance with their own privacy policies in order to provide and improve related technical services.

Third-Party Website Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for use by minors. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, you may contact us to request its deletion.

Security and Data Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your place of residence, you may have certain rights regarding your personal information, which may include:

Right of access
Right to rectification
Right to erasure
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

If you reside in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with the competent data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use recognized legal mechanisms, such as Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of protection.