Refund policy

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, the item must:

be unused
be in its original condition
have all tags attached
include the original packaging
be accompanied by proof of purchase or order number

Returns must be sent to the following address:

[RETURN ADDRESS – SPAIN]

To initiate a return, you must contact us in advance at:
support@arkay.store

Returns sent without prior authorization will not be accepted.

Once the return is approved, you must send the item back using a carrier of your choice.
We do not provide a return shipping label.

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

Damages and Issues

We recommend inspecting your order as soon as you receive it.

If the item is:

defective
damaged
or not the item you ordered

please contact us as soon as possible at support@arkay.store, including your order number and a description of the issue, so we can assess the situation and offer an appropriate solution.

Non-Returnable Items

We do not accept returns for:

sale or discounted items
gift cards

If you are unsure whether a specific product is eligible for return, please contact us before making your purchase.

Exchanges

If you would like a different size or model, the fastest way to proceed is:

Request a return for the received item.
Place a new order separately.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or card issuer may take additional time to process the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
support@arkay.store.